Intellstra Limited

Privacy Policy

Site owner: Intellstra Limited
Website: intellstra.com
Effective date: 28 October 2025
Contact: admin@intellstra.com
Data controller: Intellstra Limited

Purpose of this notice

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and the choices available to you. It applies to the website at intellstra.com and to any services accessed through it, including the Client Portal.

The data we collect

We may collect the following information:

Contact details such as name, email address, phone number and company.
Account details for the Client Portal such as username and permissions.
Usage data such as pages viewed, time on page, IP address, device and browser.
Marketing preferences and communication history.
Any information you choose to submit through forms or support requests.

We do not intentionally collect personal data from children under the age of 16.

Legal bases for processing

We process personal data only where a lawful basis applies under the UK GDPR and the EU GDPR, including:

Consent, for example where you opt in to receive updates.
Contract, where processing is needed to provide our services or manage your account.
Legitimate interests, such as improving the Site, keeping it secure and preventing abuse.
Legal obligation, where we must keep records or respond to lawful requests.

Where we rely on consent you can withdraw it at any time by emailing admin@intellstra.com. Withdrawal will not affect prior lawful processing.

How we use personal data

We use personal data to:

Provide, operate and secure the Site and Client Portal.
Respond to inquiries and provide support.
Manage accounts, billing and service notifications.
Improve content, features and performance.
Send service communications and, where permitted, relevant marketing.
Comply with laws and exercise or defend legal claims.

We do not use personal data in ways that are incompatible with these purposes.

Sharing your data

We do not sell personal data. We may share personal data with:

Our employees and contractors who need access for the purposes set out above.
Service providers that host, support or analyse our Site or Client Portal under written agreements that protect your data.
Professional advisers, insurers and auditors.
Law enforcement, regulators or courts where required by law.
A buyer or prospective buyer in connection with a corporate transaction.

If you follow a link to another site, their privacy policy will apply.

International transfers

If we transfer personal data outside the UK or the European Economic Area, we will put in place safeguards such as approved standard contractual clauses or rely on an adequacy decision, as required by law.

Retention

We keep personal data only for as long as needed for the purposes described above. As a guide, contact and enquiry data is kept for up to twelve months after our last interaction unless a longer period is required for legal, regulatory or audit reasons. We will securely delete or anonymize data when it is no longer needed.

Security

We use administrative, technical and physical measures to protect personal data, including encryption in transit, access controls and secure facilities. No method of transmission or storage is completely secure. We take reasonable steps to reduce risk and monitor our controls.

Your rights

Subject to conditions in data protection laws, you have the right to:

Be informed about how your data is used.
Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of your data.
Restrict or object to processing.
Receive your data in a portable format.
Withdraw consent where this is the legal basis.

To exercise your rights, contact admin@intellstra.com. We may need to verify your identity before responding.

Our Site uses cookies and similar technologies.

Functional cookies remember your settings and choices.
Analytics cookies help us understand how visitors use the Site.
Targeting cookies may be used to tailor content.

You can control cookies through your browser settings. Blocking some cookies may affect site performance. Further details can be provided on request.

Complaints

If you have a concern, please contact us at admin@intellstra.com. You also have the right to lodge a complaint with the UK Information Commissioners Office or with your local supervisory authority.